Refund and Returns Policy

Overview

At SoftwareShopk, we sell digital software products, including software license keys and activation licenses.

Because our products are delivered digitally, there is no physical product to return. However, we offer a 30-day refund eligibility period for qualifying issues described below.

Please review this policy before making a purchase.

1. Digital Product Policy

All products sold on our website are digital products.

License keys and activation information are delivered electronically. Once a digital product has been delivered, it cannot be returned in the same way as a physical product.

However, customers may request assistance, a replacement, or a refund when the requirements in this policy are met.

2. 30-Day Refund Eligibility Period

  • Customers may contact us within 30 days from the date of purchase regarding a qualifying issue.
  • Requests submitted after 30 days may not be eligible for a refund or replacement.
  • The 30-day period does not mean that refunds are automatically available for every purchase or for any reason. Refunds are subject to the eligibility conditions below.

3. Eligibility for Refunds

A replacement or refund may be considered when one of the following applies:

  • The license key is invalid or does not work, and the customer provides reasonable proof of the issue.
  • The product or license key was not delivered.
  • The product is materially different from its description.
  • A verified technical issue prevents the customer from using the product and our support team is unable to resolve the issue.
  • Invalid or Non-Working License Keys

If a customer reports that a license key is invalid or does not work, the customer must provide reasonable proof of the issue.

Depending on the circumstances, we may request:

  • A screenshot of the activation or error message
  • A description of the problem
  • Proof of the activation attempt
  • Relevant system or product information needed to investigate the issue

After reviewing the information, we may provide a replacement license key if a valid replacement is available.

If a replacement is not available or does not resolve the verified issue, we may provide a refund to the original payment method.

4. Non-Refundable Cases

Refunds or replacements are generally not available in the following situations:

  • Change of mind after purchase
  • Incorrect product selected by the customer
  • The customer purchased a product that is incompatible with their system when the compatibility requirements were clearly stated on the product page
  • The product has already been successfully activated and is functioning as described
  • The customer did not follow the installation or activation instructions
  • The customer does not provide sufficient information or evidence required to investigate a reported technical issue
  • The customer is unable or unwilling to meet the stated system requirements
  • The request is submitted after the applicable 30-day period

We may review individual cases where circumstances are unclear or exceptional.

5. Refund Request Process

To request a refund, please contact us at:
info@softwareshopk.com

Please include:

  • Your order number
  • The product purchased
  • A description of the issue
  • Screenshots or other relevant evidence, where applicable
  • Information about any activation or installation attempts

Our support team will review the request and may contact you for additional information.

6. Refund Processing

If your refund is approved:

  • The refund will be issued to your original payment method
  • Refund processing times may vary depending on the payment provider and financial institution. Once the refund has been issued by us, the time required for the funds to appear in the customer’s account is outside our control.

7. Chargebacks & Disputes

Before opening a chargeback or dispute, please contact us.

Opening a dispute without contacting us first may result in:

  • Suspension or revocation of the license
  • Restriction from future purchases

We are committed to resolving all issues quickly through support.

8. Digital Product Consent (EU Customers)

By purchasing digital products from our store, you agree that:

  • Delivery begins immediately after purchase
  • You waive your right of withdrawal once the product has been delivered

9. Contact Information

For support or refund requests:
📧 info@softwareshopk.net
🌐 https://softwareshopk.net

10. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

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